Privacy & Refund Policy
Your trust and satisfaction are important to us.
Privacy Policy
Prime Echelon RT Technologies Private Limited respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect personal details such as your name, email address, phone number, billing information, and usage data when you use our services.
2. How We Use Your Information
- To provide and improve our services
- To process orders and payments
- To communicate with you
- To prevent fraud and abuse
3. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access.
4. Third-Party Services
We may use trusted third-party services for payment processing and analytics. These providers follow strict data protection policies.
5. Cookies
Our website may use cookies to enhance user experience and analyze traffic. You may disable cookies in your browser settings.
6. Contact Information
For privacy-related concerns, contact us at info@primeechelonrt.in
Refund Policy
We aim to provide high-quality digital products and customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Digital Products
All templates, software, and digital products are delivered electronically. Once downloaded or accessed, they are non-refundable.
2. Eligibility for Refund
Refunds may be considered only under the following conditions:
- Duplicate payment
- Technical issue preventing access
- Wrong product delivery
3. Refund Request Process
To request a refund, email us within 7 days of purchase with your order details and reason for request.
4. Processing Time
Approved refunds will be processed within 7–10 working days to the original payment method.
5. Non-Refundable Cases
No refunds will be provided for:
- Change of mind
- Incorrect usage
- Violation of terms
- Customized products
6. Support
For refund-related queries, contact us at info@primeechelonrt.in